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Support tickets

Open a ticket by email and follow the answer in the same thread.

  1. Describe the issue

    Tell us which page or tool, what happened, and add screenshots if you can. Don't include personal medical details.

  2. We reply by email

    You receive the answer in the same email thread.

  3. Follow up in one place

    Reply to the same thread until it's resolved.

Open a ticket by emailBack to support

Support tickets are for questions about the site and tools. For medical emergencies call 115.